1. Introduction
Freshbones Ltd ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in accordance with the Privacy Act 2020 (Aotearoa, New Zealand) and the General Data Protection Regulation (GDPR, where applicable).
2. Information We Collect
2.1 Information You Provide Directly
- Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.
- Consultation Information: During consultations, we may collect additional information about your schedule, preferences, and routine experiences.
- Service Inquiries: When you inquire about or purchase services, we collect payment and contact details as required.
2.2 Information Collected Automatically
- Cookies and Tracking: We use cookies to improve your browsing experience. See our Cookie Policy for details.
- Google Analytics: We use Google Analytics to understand site usage patterns. Data is aggregated and anonymised.
- Server Logs: Our web server automatically logs IP addresses, browser type, pages visited, and access times.
3. How We Use Your Information
- To respond to your inquiries and provide requested services.
- To schedule and conduct consultations.
- To send service updates and educational content (if you consent).
- To improve our website, services, and user experience through analytics.
- To comply with legal obligations and respond to regulatory requests.
- To prevent fraud, abuse, and security incidents.
4. Legal Basis for Processing (GDPR)
Where applicable, our processing is based on:
- Consent: You have explicitly consented (e.g., contact form submission).
- Contract: Processing is necessary to perform services you've requested.
- Legal Obligation: We are required by law to process your data.
- Legitimate Interest: Processing is necessary for our legitimate business interests (e.g., analytics, security).
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who assist us (email services, payment processors, analytics platforms).
- Google Services: Google Analytics and Google Ads for analytics and advertising (with appropriate privacy settings).
- Legal Authorities: When required by law or court order.
6. Data Retention
- Contact Form Data: Retained for 12 months after last contact, then securely deleted.
- Consultation Records: Retained for 24 months after service completion.
- Cookies: Session cookies expire at end of browser session; persistent cookies last up to 2 years.
- Analytics: Google Analytics data retained per Google's standard policies.
7. Your Rights
Under the Privacy Act 2020 and GDPR, you have the right to:
- Access: Request a copy of personal information we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request erasure of your data (subject to legal obligations).
- Portability: Request data in a transferable format.
- Objection: Object to processing or marketing communications.
- Complaint: Lodge a complaint with the Privacy Commissioner (NZ) or data protection authority (GDPR).
To exercise these rights, contact us at info@freshbones.top.
8. International Data Transfers
Your information may be processed outside New Zealand (e.g., by Google services, email platforms). These transfers are conducted in compliance with Privacy Act 2020 and GDPR requirements, including appropriate safeguards and Standard Contractual Clauses where necessary.
9. Data Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, and destruction. However, no security system is impenetrable. We encourage you to use strong passwords and report any security concerns.
10. Children's Privacy
Our services are not targeted at children under 13. We do not knowingly collect data from children. If you become aware that a child has provided us with information, please contact us immediately.
11. Third-Party Services
Our website uses:
- Google Analytics: For anonymised usage analytics. Google processes data according to its privacy policy.
- Google Maps: For location display. Google processes location data per its terms.
- Font Services (Google Fonts): Google may log requests. See Google's privacy policy.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of changes.
13. Contact Us
For privacy questions, requests, or complaints:
Freshbones Ltd
127 Ponsonby Road
Auckland 1011
Aotearoa, New Zealand
Email: info@freshbones.top
Phone: +64 9 886 5423
Privacy Commissioner (New Zealand): privacy.org.nz